In early Jan. 2018, the global clothing company H&M released a young boy’s hoodie which read, “The Coolest Monkey in the Jungle”, modeled on a young African American boy. The clothing ad immediately caused wide-spread backlash on the internet, as well as store protests and online boycotts.
H&M released an apology in response to the issue, explaining that the racist undertones were accidental and a consequence of negligence, not intentional discrimination.
After reading the apology statement, my initial thoughts are drawn to the crisis management tactics they employed. The company acknowledged the central faults with the ad while also defending the company in a, in my opinion, tasteful manner. It is clear that H&M wants the public to not only know they are sorry, but also that the incident was purely accidental. However, the company also acknowledges that accidental racism is still racism, and that future steps will be taken to prevent incidents such as this.
H&M has a page dedicated to the apology, has removed the ad from the internet and the hoodie from the market, and has hired a diversity manager to oversee operations and advise. Because of these things, I am inclined to feel that H&M is being sincere with both their apology, and the actions the company is taking to back-up the apology.
Before this assignment, I was aware of the scandal, but as unaware of the official apology and the actions H&M has taken to repair the situation. After researching the issue, I now feel more positively towards H&M and am interested to see what the company does in the future as it continues to operate in today’s social climate which is focused heavily on present-day institutional racism and discrimination